Maryland CATS-II
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Telesis Systems, Inc. (TSI) is a Master Contractor under the Maryland State Department of Information Technology (DOIT) CATS-II Information Technology Support Contract.  More information on the Maryland's CATS-II Program can be found at the following link:

http://doit.maryland.gov/contracts/Pages/CATSIIhome.aspx

We invite you to take advantage of our superior support services.  Please contact us at Sales@telesisinc.com if you need additional information or as soon as you require a technical solution  provider.

TSI has been approved for the following functional areas under the Maryland State CATS-II Contract Vehicle:

Functional Area 1 - Enterprise Service Provider (ESP)

Description - Services to ensure that information systems are designed to capitalize on agency architectures and State IT standards, provide interoperability with other systems and networks, be reliable and maintainable, and make the most cost-effective use of COTS technology and agency-wide and government-wide resources.

Examples of Potential Services:

  • Deliver stated levels of performance, interoperability, and maintenance support within the known constraints of an agency’s IT infrastructure; and

  • Testing the appropriate configurations of two or more hardware or software components of information systems or telecommunications networks.

 

Functional Area 6 - Systems/Facilities Management and Maintenance

Description - Systems/Facilities Management and Maintenance services include: Data Center Technical Support/Operations, and Help Desk. At the State’s discretion, these services may be required to be provided externally to the requesting agency.

Data Center Technical Support

A) Description - Planning, analysis, troubleshooting, integration, acquisition, installation, operations, maintenance, training, documentation, and administration services for computer centers.

B) Examples of Potential Services:

  • Develop/provide user manuals, programmer maintenance manuals, system design documentation;

  • Provide operations and maintenance support;

  • Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary to meet operational requirements;

  • Perform data entry;

Provide support services to maintain operational data storage and retrieval applications resident on diverse computer platforms including, but not limited to, mainframes, and minicomputers;

Implement and maintain backup and disaster recovery systems and processes;

  • Develop standard operating procedures for the data center and associated systems/applications;

  • Provide alternative sources of computer operations support and/or data center facilities;

  • Provide assistance and help to users in areas, including, but not limited to, personalized assistance, telephone assistance and limited training;

  • Perform hardware/software testing, installation, and maintenance;

  • Collect and maintain statistics on hardware and software problems, maintenance service calls, and user base;

  • Migrate data from system A to system B, which may require data QA/QC, data cleansing, data conversion and manipulations management;

  • Monitor system performance and coordinate with office system vendors and users on efficient and effective use of the system;

  • Provide technical training on all functions of the system;

  • Develop requirements/specifications for hardware, software, and/or services;

  • Develop special applications as required;

  • Maintain system architecture/schematic on hardware, software, circuits, and codes for each system and user(s);

  • Develop and maintain a configuration management program for all supported applications;

  • Develop and maintain a lifecycle management program for all hardware and software applications;

  • Centrally administer software licenses, including dynamic allocation;

  • Perform network-based detection of viruses and unauthorized software and facilities to counter/eliminate/control;

  • Centrally distribute electronic software;

  • Migrate systems between State-owned and/or commercial facilities

  • Manage and administer user identifications; passwords; and security keys; and

  • Provide secure data center facility to host mission critical applications.

Facilities Maintenance

A) Description – Cleaning of equipment, fire suppression, heating, ventilation and air conditioning (HVAC) installation and maintenance, and Uninterruptible Power Supply (UPS).
Examples of Potential TORFPs:

  • Installation and maintenance of UPS and HVAC systems;

  • Installation and testing of fire suppression system; and

  • Cleaning of facilities equipment.

Help Desk

 A) Description - Centralized technical assistance service to supports end user problem resolution, and the distribution of general information concerning the effective use of IT.
Examples of Potential Services:

  • Troubleshoot problems encountered using microcomputer software;

  • Develop/provide user manuals, programmer maintenance manuals, and system design documentation;

  • Provide user training in a variety of areas (e.g., desktop publishing, end-user security awareness training, telecommunications, operating systems, software packages);

  • Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary;

  • Provide assistance in maintaining inventory control and location records of State-owned IT equipment/software and disposal of property as required;

  • Collect statistics on hardware/software/system problems, security incidents, maintenance service calls, and user base;

  • Analyze new applications, perform software maintenance, and make appropriate enhancements to existing systems;

  • Assist customer personnel in identifying their requirements and/or problems;

  • Review implementation plans for applications to ensure that the system resources are available to support applications in both the long and short term;

  • Perform configuration management of software and hardware, including computers and network equipment across the enterprise; and

  • Centrally administer software licenses, including dynamic allocation.

 

 Functional Area 7 - Information System Security

Description - The security of information and computing resources at all organizational levels; including software/application and data security support, as well as disaster recovery planning and risk assessment.

Hardware/Software/Application Security Support

A) Description –Strategies and solutions to defend hardware and software IT and telecommunications resources against adversaries such as viruses, worms and hackers for operating systems and applications in a mainframe, client/server, or networked environment.

Examples of Potential Services:

  • Provide operational and analytical support related to security for computing platforms (i.e. PC, servers, mainframe) and networks;

  • Analyze and evaluate new and emerging security technologies as well as vendor security products for their applicability and feasibility of use in securing hardware/software IT and telecommunications resources;

  • Support customer security operations, including assisting customers with analyzing, developing and implementing security methodologies and safeguards to protect their IT and telecommunications assets;

  • Provide technical training for all aspects of information security relative to personal computers, file servers, and networks;

  • Design, test, install and support wireless network security systems; and

  • Provide virus detection, elimination, and prevention support.

Disaster Recovery and Risk Assessment.

A) Description - Disaster recovery planning and risk assessment in support of the mitigation of risks to IT and telecommunications systems and infrastructure. Through quantitative risk analyses establish recovery time and recovery point objectives, effective mitigation strategies, and documented disaster recovery plans. Assess adequacy of existing management, operational, and technical controls in safeguarding assets against waste, loss, unauthorized access/use, misappropriation to establish the consequences/impact of the potential threats on operations and service delivery requirements.

Examples of Potential Services:

  • Review, develop, update and/or integrate disaster recovery, continuity of operations plans, contingency plans, and risk assessments; and

  • Identify, develop and/or implement mitigation strategies to increase the effectiveness of operations and the continuity of service.

 

Functional Area 10 - IT Management Consulting Services

Description - The IT Management Consulting Services include any of the following types of services: IT enterprise architecture, systems review for architectural consistency, strategic planning assistance, project management services, Master Contractor assessments and risk assessment analysis.

IT Enterprise Architecture Development

A) Description – Define, design, develop, implement and maintain enterprise architecture plans, strategies, inventories and recommendations to support enterprise architecture (EA) at the State and agency level.

B) Examples of Potential Services:

  • Document and assess the current condition of the State/agency’s EA(s). This analysis may require documentation at the system or subsystem level;

  • Recommend an EA strategy for the State/agency with potential interim steps or phases for implementation based on the current condition survey mentioned above;

  • Provide recommendations for the development, implementation, assessment and maintenance of architectural principles, policies, standards and practices;

  • Provide data architecture, applications architecture, technology architecture, enterprise architecture planning, information systems architecture, and architecture trade-off analysis;

  • Conduct analyses and provide architecture impact assessments of proposed changes in information resources as directed;

  • EA tool set development, implementation and management;

  • Provide expertise to identify opportunities for integration and economies of scale across systems and/or organizations through the development or creation of enterprise architecture; and

  • Provide consultation on architecture improvement and recommendations on coordinating IT investments and initiatives across the various State agency’s business processes.

Systems Review for Architectural Consistency

A) Description - Engineering assistance to integrate systems based on architectural standards and common infrastructures. In particular, recommendations for systems development, acquisition, and operations and to leverage common infrastructures effectively among various agency missions and services. Such application reviews may cover a variety of IT system environments from simple personal computer (microprocessor) and workstation applications; to local area networks (LAN) and wide area networks (WAN), to distributed processing systems; to web-based interactive systems; to large and very complex mainframe database and file management systems that utilize remote batch processing and interactive teleprocessing.

Examples of Potential Services:

  • Assess system design of applications to ensure consistency between systems and enterprise architectures and best integration with common infrastructure before development (i.e., code generation);

  • Evaluate and determine the adequacy and appropriateness of the proposed systems architecture and applications for the planned systems; and

  • Assess risks related to systems development plans and change proposals to existing and target architecture at the systems and enterprise levels.

Strategic Planning Assistance

A) Description - Assistance in developing long-range IT plans, IT-enabled business plans, and program effectiveness measures related to proposed IT investments. Assistance with agency-level strategic planning for IT to ensure consistency with State-level (i.e., enterprise) plans and initiatives.

B) Examples of Potential Services:

  • Analyze customer and citizen demand for IT-enabled services;

  • Evaluate current and emerging technologies and assist agencies with planning the tactical and strategic migration of business services to these technologies;

  • Develop IT strategic plans that align agency business and technology plans with State business technology and goals and objectives; and

  • Perform strengths, weaknesses, opportunities, and threats (SWOT) analyses, critical success factor analyses, strategic business planning, strategic information systems planning, electronic government assessments, and other techniques used to establish strategic information technology plans.

Project Management Services

 A) Description - Successful IT project management services to ensure that IT project goals and objectives are met and that products are delivered on time, on budget and within scope, as well as meet the business objectives originally intended.

B) Examples of Potential Services:

  • Ensure strategic alignment of IT projects by establishing project goals and objectives that are consistent with stated agency business drivers;

  • Provide project planning, task prioritization, budget/cost analysis, scheduling, projections of staffing requirements, and performance measurements; and

  • Assist State agencies with project management of IT project by assessing and modifying Project Management Plans (PMP), schedules, contracts and manages resources; delegating tasks; receiving, gathering, analyzing and disseminating information; setting goals and objectives; organizing project team and governance structures; understanding technology projects and preparing action and contingency plans.

Master Contractor Assessments

A) Description - Independent, third party assessment of Master Contractor products, capabilities and experiences.

B) Examples of Potential Services – Provide a review, evaluation and rating of IT Master Contractor performance on topics such as:

  • Code of ethics and business practices;

  • Financial status including assets, liabilities, operating capital, cash flow, insurance coverage, annual reports, legal history;

  • Ranking among peers in the industry;

  • Personnel qualifications;

  • Reputation in the industry;

  • Customer satisfaction levels in performing projects;

  • Strengths and weaknesses in performing projects;

  • Project management methodologies applied to projects and results; and

  • Projects performed on time, on budget and within scope and meeting the business requirements originally intended.

Risk Assessment Analysis

A) Description – Assess the risks associated with costs, benefits, schedule, technical performance, human factors, safety and security. The analysis may include provisions for identifying risk areas, assessing risk factors, recommending appropriate resources to reduce risk factors, identifying and analyzing alternative actions available, identifying the most promising alternatives, and planning for implementation of risk reduction.

B) Examples of Potential Services:

  • Assess risks and review technical risk assessments of an IT project, including subsystem designs, architectures, and computer systems in terms of their impact on costs, benefits, schedule and technical performance;

  • Perform cost and schedule risk assessments to support various alternatives to meet mission need, recommend alternative courses of action when one or more interdependent segment(s) or phase(s) experience a delay, and recommend opportunities for new technology insertions;

  • Provide fraud detection and prevention expertise on services to internal and external customers;

  • Perform technical risk assessments at various points in the system life cycle;

  • Identify areas of technical risk when translating operational requirements into system level requirements;

  • Develop and/or evaluate potential methods of mitigating technical risks;

  • Update evaluations in order to determine and forecast operational needs and changes;

  • Provide presentations on reporting and operational enhancements;

  • Develop operational management reporting tools and programs to prevent or mitigate risks; and

  • Provide and/or develop risk management policies, procedures and guidelines.

 

Functional Area 11 - Business Process Consulting Services

Description - Streamlining business processes and the development, implementation and support of process improvements to eliminate redundancy; increase productivity and reduce cost.

Examples of Potential TORFPs:

  • Collect information sharing and business requirements from State agencies to use in the development of new systems and the reengineering of legacy systems.

  • Analyze existing work flow processes and define business requirements and recommend improvements to or reengineering of business work flow processes in order to meet identified business requirements;

  • Coordinate business process improvement initiatives across the lines of business of either a single agency or multiple State agencies;

  • Analyze the operational, technical and economic risks of reengineering efforts;

  • Assist State agencies with change management planning and the execution of reengineered business processes;

  • Document the reengineering methodologies used to recommend improvements in business processes and the methods of implementation; and

  • Assist agencies in developing technical solutions for IT projects for recommended business process improvements.

 

 Functional Area 16 - Media and Training Center Support

Description - Services to support multi-media and education centers including, but not limited to: planning, analysis, troubleshooting, integration, acquisition, installation, operations, maintenance, training, documentation, and administration; professional training expertise, including instructional systems design capabilities to improve job performance of employees utilizing the learning/media center.

Examples of Potential Services:

  • Develop technical and non-technical training materials and documentations;

  • Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary to meet operational requirements;

  • Assist in the planning and logistics of conferences (including local, remote, tele-conferences, nationwide, and/or global), presentations, and classes;

  • Prepare video recordings of presentations, meetings, and course topics;

  • Provide and maintain a training environment conducive to effective training. May include facility, multimedia presentation capabilities and curriculum specific hardware and software;

  • Maintain a centralized technical assistance service that supports problem resolution and distributes general multi-media and learning information;

  • Provide qualified small to medium enterprises to effectively train technical and non-technical staff; and

  • Develop curricula.

 

Functional Area 17 - Documentation/Technical Writing

Description - Develop and/or maintain the following types of documentation: system documentation; user manuals; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; and backup, recovery and restart procedures; technical writing for proposals, presentations, standard operating procedures (SOP), policies and procedures.

Examples of Potential Services:

  • Develop system documentation that captures functional, interface, integration, date, security, and internal control requirements, data sensitivity and criticality description, system/subsystem or modules, program, database design, security and internal control specifications;

  • Document security specifications;

  • Develop system documentation for a new or existing system;

  • Develop technical specifications for a proposal;

  • Develop standard operating procedures;

  • Update SDLC documentation;

  • Develop agency security policy and procedures; and

  • Develop SOP for administration of a master contract.

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